Error code [OR-IEH-01]: “An unexpected error has occurred. Please try again later”

Recently several of our readers encountered the following problem: they were not able to make a purchase with a credit card on Google Play Store. Instead of a successful transaction, the message “An unexpected error has occurred. Please try again later. Error code: [OR-IEH-01]” appeared in the screen. Moreover, some users have failed at the stage of adding a credit card to Google Payments, while others have faced the similar error trying to make a payment from an already added card.

According to the Google Play Help Forum experts, there are several reasons why such an error can arise:

  1. Using a VPN or other similar programs;
  2. Custom firmware or root access;
  3. The place of residence and the primary language are not indicated correctly in your Google account.

It’s worth making sure that the place of residence and the primary language in the Google Play account is correctly indicated. However, practice indicates that the heart of the problem is an inactive or blocked Google Wallet account. In the last case, you will receive the following letter on the email address provided during the registration of Google Play account:

We were unable to verify some information in your Google Account, so we have temporarily suspended your account. Until we verify your account information and reactivate your account, you may be unable to buy things from Google or use some Google products.

Enclosed with the letter is a link with a sample form for verifying account information: https://support.google.com/payments/contact/account_verification

To get rid of the error [OR-IEH-01] it is necessary to carefully read the rules of filling out the form and attach the following documents:

  1. Identification document issued by the relevant state;
  2. Any document that indicates your name and address, such as a bank statement or an utility bill.

After receiving a notification in your email that the account has been unlocked you can try to add your credit card to make sure that the [OR-IEH-01] error is fixed. Hope that together we have successfully solved the issue. If you have other ways to solve the problem, please, share your experience with us in Comments below.

About Gavin

Editor @ android-fix.com. Gavin is a mechanical engineer by trade, but he's also a tech enthusiast. He spends his time working on Android-Fix and enjoys blogging about the latest trends in the mobile industry. His hobbies include cooking, traveling, and playing soccer with friends.

19 thoughts on “Error code [OR-IEH-01]: “An unexpected error has occurred. Please try again later””

  1. I received verification from my bank. I prefer to have this associated with my bank instead of a card because cards get stolen. Once I received the verification code, I tried to enter it, but my bank account profile kept saying it wasn't verified. I tried again, but to no avail. I removed the bank info and input it again, but could not save it without this error code OR-BAIH-01. Over and over again. You'd think you'd like to make it easier for me to spend money with you. Ugh.

    Reply
  2. I find it's easier for others to steal from me using Google than any other method. Funny though I can't use it. So I'm blocked but anyone else seems fine.

    Reply
  3. Mine was working fine until a few months ago when my phone did an update then everything went haywire. I don't feel comfortable with giving google my bank account information so I guess I won't be purchasing anything any more. And I have never gotten an email or a response from them when I sent an email.

    Reply
  4. When will I solve my problem. I am getting the undetected error while filling the bank statement. When will the intermediary bank get an opportunity to verify and again. Eck bar was found. But I couldn 't verify because I' m not sure enough. We must do the third aspect of varification. But you don't know when it comes to verify your bank account. Is it possible to verify the information that has been found wrong in the bank? If it is not possible to verify the exact bar. Sir, please reply, I am very nervous.

    Reply
  5. I'm trying to add a payment method on my daughter's account but keep getting this error. I can't do the account verification because she's 14 and doesn't have a state-issued ID. Any advice?

    Reply
  6. I can't even enter my new credit card number without this OR-IEH-01 error coming up. All I'm trying to do is give you my money but apparently you don't want it.

    Reply
    • To Solve Google Pay errors, simply close the payment account in settings on goolge pay site. Go to google pay. click on settings on the very right, go to the bottom of the page and close account. then leave the site. Go back to google pay site, it should be showing you the intro page to sign up. sign up and re add your payment methods and you should be able to buy stuff again no problem. your payment history will come back too so ignore the warning you get when you close the account. Closing google payment account will not effect anything else in anyway, your email, accounts, cards, google services will remain unaffected. I have personally done this myself with no negative consequences. I no longer get error codes or have to verify and I put in all the same info as before then bought something to make sure it worked, which was successful. Google does not want you to know this. you will not find this answer on google sites.

      Reply
  7. To Solve Google Pay errors, simply close the payment account in settings on goolge pay site. Go to google pay. click on settings on the very right, go to the bottom of the page and close account. then leave the site. Go back to google pay site, it should be showing you the intro page to sign up. sign up and re add your payment methods and you should be able to buy stuff again no problem. your payment history will come back too so ignore the warning you get when you close the account. Closing google payment account will not effect anything else in anyway, your email, accounts, cards, google services will remain unaffected. I have personally done this myself with no negative consequences. I no longer get error codes or have to verify and I put in all the same info as before then bought something to make sure it worked, which was successful. Google does not want you to know this. you will not find this answer on google sites.

    Reply
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