Error code 924: "Can't download app" in Google Play Store

Error code 924 which is a Google Play Store issue can be fixed by removing Google Play updates or re-adding Google account in device settings. This issue is similar to those do not allow to download or update apps or games from Google Play Store. Such popular apps as Facebook, Skype, Candy Crush, Clash of Clans, Viber and Hearthstone could also generate the error. This issue is not solved just by removing and reinstalling an application. Fortunately there are effective solutions that makes it possible to get rid of the error. Below are details about some of them.

How to fix Error code 924 on Android smartphone?

Method 1: Clear Cache and Data.
This popular method works well for solving a number of Google Play issues. That is to Clear cache and data.
  1. Go to Settings -> Applications -> All;

  2. Scroll the application list down and select "Google Play";

  3. Select “Clear Data”, “Clear Cache”;

  4. Now open Google Play, and try to download/update an app or a game.

Method 2: Uninstall Google Play updates.
This method is to get back device’s factory settings. To solve Error 924 follow the steps below.
  1. Go to Settings-> Applications -> All;

  2. Scroll down and select "Google Play";

  3. Select “Uninstall updates”;

Now reopen “Google Play” and download/update an app or a game.

Method 3: Remove and re-add Google account.
This method is one of the most effective for solving various Google Play issues.
  1. Go to Settings -> Accounts-> Select “Google”;

  2. Tap your primary Gmail address;

  3. Press menu key or the three dotted icon on top right;

  4. Select “Remove account” and confirm it by tapping “OK”;

  5. Go back to “Accounts”-> Select “Add Account”;

  6. Select “Google” -> “Existing” and add back your Gmail account;
  7. Open Google Play and download/update a wanted application.

We hope that one of the above methods worked for you to fix Error 924 on your Android smartphone or tablet. Welcome to share your experience with us in Comments below. Our readers are interested in what is going on: how the error occurs, what methods you did use and which one actually worked (from “easy going” down to the most complicated and multistep ways). Please, do not forget to let us know the device model. It is important.
1 comment
  1. nname
    The error 924 might also occur if you have restricted background data on the Downloads app.

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Recent Comments

Alie Johnson
Argh! My grandma has a phone and we are trying to update an app, we made a new gmail to try to make it work, but I don't want to go as far as deleting storage
Spoke too soon.. still not working for me even if I change the Device to Samsung models.. I'm still getting RH-01 in Google Play... I thought MEmu was a well known emulator? I never had any issues with Blue Stacks.
thanks Unholy7, you finally fixed my MEmu. Question now is WHY IS A ANDROID EMULATOR set to EMULATE an IPHONE? I find this really stupid. Its an Android Emulator. An iphone shouldn't even be in the options!
Jessica Fuehrer
Great info about the .edu email account screwing up playstore! Worked perfect and an easy fix. Thanks