» » How to fix "Error code 491" in Google Play Store

How to fix "Error code 491" in Google Play Store

Error code 491 is one of the most often encountered issues Android users facing on Google Play Store. Usually the error takes place while one is downloading an application or a game from Google Play. Obviously, it is very annoying to find out a problem when you are ready to work with a wanted app or have fun getting a new game. Fortunately, this error can be easily fixed.

There are a few ways to solve the error. However to get rid of the issue one may need to combine several methods. Below we indicated four solutions in the order in which one should try them if the previous one did not work.

Method 1: Reboot your phone.
One of the common way to fix Error 491 is to reboot an Android device. This method works in most cases. However if it failed, please, proceed to the next one.

Method 2: Clear Google Play Store and Google Play Services Caches.
Another widespread way to fix Error 491 is to clear Google Play Store and Google Play Services caches. To clear caches of both Google Play Store and Google Play Services follow the steps.
Go to Settings-> Application Manager- > Google Play Store (one has to repeat the same steps while clearing Google Play Services cache);
  1. Go to Settings-> Application Manager- > Google Play Store (one has to repeat the same steps while clearing Google Play Services cache);

  2. Tap “Force stop”;

  3. Tap “Clear cache and data”;

  4. Reboot your phone and hopefully Error 491 is fixed.

Method 3: Remove and re-add your Google account.
The third of common ways to solve Error 491 is to remove Google account, restart your phone, and then re-add your Google account. This method should work for as well as other users. Follow the steps below to remove your Google account on your device.
  1. Go to Settings->Accounts-> find and tap “Google” option. Remove Gmail account;

  2. Reboot your phone;

  3. Go to Settings->Accounts, then re-add the same Google account.

After all steps done, open Google Play, select your Gmail account. Now you can download any game or app from Google Play without any problems.

Method 4: Clear Dalvik Cache.
You should employ this method as a last resort if all the above ones failed to work for you. This method can only be used if you have installed a custom recovery by a third-party packages on your device (like ClockworkMod). To clear the Dalvik Cache of your Android follow the steps below.
Reboot into recovery mode;
  1. Reboot into recovery mode;

  2. Go to «Advanced Wipe» mode and wipe Dalvik cache;

  3. Reboot your device again;

  4. Rerun Google Play Store and update or install your app.

Note: The Google Play Error 491 can also be caused due to the interference of third party android applications, for example Clean Master. So, to avoid this issue do not clear Google Play Store and Google Play Services Caches while using Clean Master.

Leave a reply

Recent Comments

So I kept getting the error -20 when I tried to update Pokemon Go. I first deleted some apps,but as that didn't work I tried these steps. Clearing cache didn't work and so I went on to the next one. When I uninstalled updates the app icon changed to the android bor icon and the app name changed to com.andriod.vending and something more I couldn't see. It was still the play store despite these changes cause when I pressed it it opened google play store, but a version of it I haven't seen in ages. Maybe more than a year old. I couldn't find Pokemon Go again, but as I went on the play store website it says my phone isn't compatible with it. What the heck happened to my Google Play Store? How do I reupdate it?
vikas
Tried a lot but I cant get a help from any of the above method plz help its intex aqua y2 ultra

Is it because of Google account got banned
Kaiwa Vincent
I tried all the above but did not work on BLU STUDIO 5.0 II
vernon
I have a Samsung galaxy exhibit I tried everything above every day for weeks it didn't work on my phone
Asad Ali
I've done all the steps but it doesn't work for my GT-5282
please help me to solve this problem