» » "Error retrieving information from server RH-01" in Google Play Store

"Error retrieving information from server RH-01" in Google Play Store

Many Android Users report that they see the error code “Error retrieving information from server RH-01” on their screens when they try to install or update apps from Google Play Store. In fact RH-01 mostly affects custom ROMs. There is an easy way to fix this problem. However before doing so let try to understand its cause. Although the error says that there is a problem retrieving information from Server RH-01 but the main cause of this problem is not related to the server. The problem is related to an Android device. It prevents users from updating or downloading any apps from the Play Store.

Solution 1 – Set Correct Date and Time
Most of the time Error Retrieving Information from Server RH-01 in Google Play Store is caused due to incorrect date and time set in your android phone. In short, it might be due to non agreement date and expired license. This problem is ease solved. Follow the steps:
  1. Navigate to Settings-Date and Time.

  2. Now, check if date and time is correct or not. If not, then turn OFF the Automatic Date and Time feature and set the correct date and time.

  3. Check if you have set the correct Time Zone too. If not, switch to Manual Mode and look for the time zone of your region.

  4. Save your changing.

Most probably, this solution would fix your problem. If not, then follow the below solutions.

Solution 2 – Restart your Android Device

Most of the time, many android errors get fixed by a simple restart. So, try restarting your phone and see if it helps. If not, then follow the below solution.

Solution 3 – Clear Cache and Data of Google Play Store
Follow the below steps to clear Cache and Data of Google Play Store to Fix Error Retrieving Information from Server RH-01 in Google Play Store:
  1. Go to Settings.

  2. Click on Application Manager.
  3. Now, scroll right further to open All tab.

  4. Now, scroll down and look for Google Play Store app. Click on it.

  5. Here, you will see three buttons – 1. Force Stop, 2. Clear Cache, and 3. Clear Data. Click on them in the given sequence.

  6. Now, go back to All Apps list and follow the same steps for Google Service Framework and Download Manager app.

If you are still facing this error, then follow below solution.

Solution 4 – Re-add your Google Account
If any of the above methods did not work for you, then you can use this last solution to Fix Error Retrieving Information from Server RH-01 in Google Play Store. The last solution involves re-adding your Google Account. Follow the below steps for the same:
  1. Go to Settings.

  2. Click on Accounts option.

  3. Now, click on Google option.

  4. Now, you will see your Google Account. Remove it.

  5. Now, restart your android device and re-add your Google Account.

It is all we can help you by now. We hope that "Error retrieving information from server RH-01" in Google Play Store will disturb you no longer. If you have found your own way to manage this problem you are very welcome to share it with us! We will be very grateful to you!
19 comments
  1. Allie Nava
    Thanks a lot! Method 1 worked with my Nexus 5.
  2. azuma
    please. let this work

    i had a SONY EXPERIA L.
    Let this work, because i need it
  3. sky
    I already tried this multiple times but their are still an error in google play store. Please suggest other solution to fix this error. I almost lost my patient on this..
  4. Jobayer
    Thanks for help
  5. Sophia
    Does deleting your google account also delete your photos on your phone
  6. Aztec
    What about as a "guest" ?
  7. Yehansha
    It does not work to my device
  8. GD
    Tried everything above multiple times and it didn't work on HTC 1sv
  9. David Espinoza
    This doen't work for my device.
  10. MD
    this doesnt wok
  11. ReyZenX
    Thanx ur method worked for me :)
  12. Loc
    I had to go to settings----apps----google play services-,clear data and catche. Also did step 3.

    Google Play services and google play store are two separate apps!
  13. chris
    Is not working right now
  14. Robert
    does that mean I loose all the contacts?
  15. sarisha
    It's not working. On my Samsung galaxy s2. I tried all methods. But doesn't work at all.
  16. Asad Ali
    I've done all the steps but it doesn't work for my GT-5282
    please help me to solve this problem
  17. vernon
    I have a Samsung galaxy exhibit I tried everything above every day for weeks it didn't work on my phone
  18. Kaiwa Vincent
    I tried all the above but did not work on BLU STUDIO 5.0 II
  19. vikas
    Tried a lot but I cant get a help from any of the above method plz help its intex aqua y2 ultra

    Is it because of Google account got banned

Leave a reply

Recent Comments

So I kept getting the error -20 when I tried to update Pokemon Go. I first deleted some apps,but as that didn't work I tried these steps. Clearing cache didn't work and so I went on to the next one. When I uninstalled updates the app icon changed to the android bor icon and the app name changed to com.andriod.vending and something more I couldn't see. It was still the play store despite these changes cause when I pressed it it opened google play store, but a version of it I haven't seen in ages. Maybe more than a year old. I couldn't find Pokemon Go again, but as I went on the play store website it says my phone isn't compatible with it. What the heck happened to my Google Play Store? How do I reupdate it?
vikas
Tried a lot but I cant get a help from any of the above method plz help its intex aqua y2 ultra

Is it because of Google account got banned
Kaiwa Vincent
I tried all the above but did not work on BLU STUDIO 5.0 II
vernon
I have a Samsung galaxy exhibit I tried everything above every day for weeks it didn't work on my phone
Asad Ali
I've done all the steps but it doesn't work for my GT-5282
please help me to solve this problem