"Error retrieving information from server RH-01" in Google Play Store

Many Android Users report that they see the error code “Error retrieving information from server RH-01” on their screens when they try to install or update apps from Google Play Store. In fact RH-01 mostly affects custom ROMs. There is an easy way to fix this problem. However before doing so let try to understand its cause. Although the error says that there is a problem retrieving information from Server RH-01 but the main cause of this problem is not related to the server. The problem is related to an Android device. It prevents users from updating or downloading any apps from the Play Store.

Solution 1 – Set Correct Date and Time
Most of the time Error Retrieving Information from Server RH-01 in Google Play Store is caused due to incorrect date and time set in your android phone. In short, it might be due to non agreement date and expired license. This problem is ease solved. Follow the steps:
  1. Navigate to Settings-Date and Time.

  2. Now, check if date and time is correct or not. If not, then turn OFF the Automatic Date and Time feature and set the correct date and time.

  3. Check if you have set the correct Time Zone too. If not, switch to Manual Mode and look for the time zone of your region.

  4. Save your changing.

Most probably, this solution would fix your problem. If not, then follow the below solutions.

Solution 2 – Restart your Android Device

Most of the time, many android errors get fixed by a simple restart. So, try restarting your phone and see if it helps. If not, then follow the below solution.

Solution 3 – Clear Cache and Data of Google Play Store
Follow the below steps to clear Cache and Data of Google Play Store to Fix Error Retrieving Information from Server RH-01 in Google Play Store:
  1. Go to Settings.

  2. Click on Application Manager.
  3. Now, scroll right further to open All tab.

  4. Now, scroll down and look for Google Play Store app. Click on it.

  5. Here, you will see three buttons – 1. Force Stop, 2. Clear Cache, and 3. Clear Data. Click on them in the given sequence.

  6. Now, go back to All Apps list and follow the same steps for Google Service Framework and Download Manager app.

If you are still facing this error, then follow below solution.

Solution 4 – Re-add your Google Account
If any of the above methods did not work for you, then you can use this last solution to Fix Error Retrieving Information from Server RH-01 in Google Play Store. The last solution involves re-adding your Google Account. Follow the below steps for the same:
  1. Go to Settings.

  2. Click on Accounts option.

  3. Now, click on Google option.

  4. Now, you will see your Google Account. Remove it.

  5. Now, restart your android device and re-add your Google Account.

It is all we can help you by now. We hope that "Error retrieving information from server RH-01" in Google Play Store will disturb you no longer. If you have found your own way to manage this problem you are very welcome to share it with us! We will be very grateful to you!
  1. Allie Nava
    Thanks a lot! Method 1 worked with my Nexus 5.
  2. azuma
    please. let this work

    i had a SONY EXPERIA L.
    Let this work, because i need it
  3. sky
    I already tried this multiple times but their are still an error in google play store. Please suggest other solution to fix this error. I almost lost my patient on this..
  4. Jobayer
    Thanks for help
  5. Sophia
    Does deleting your google account also delete your photos on your phone
  6. Aztec
    What about as a "guest" ?
  7. Yehansha
    It does not work to my device
  8. GD
    Tried everything above multiple times and it didn't work on HTC 1sv
  9. David Espinoza
    This doen't work for my device.
  10. MD
    this doesnt wok
  11. ReyZenX
    Thanx ur method worked for me :)
  12. Loc
    I had to go to settings----apps----google play services-,clear data and catche. Also did step 3.

    Google Play services and google play store are two separate apps!
  13. chris
    Is not working right now
  14. Robert
    does that mean I loose all the contacts?
  15. sarisha
    It's not working. On my Samsung galaxy s2. I tried all methods. But doesn't work at all.
  16. Asad Ali
    I've done all the steps but it doesn't work for my GT-5282
    please help me to solve this problem
  17. vernon
    I have a Samsung galaxy exhibit I tried everything above every day for weeks it didn't work on my phone
  18. Kaiwa Vincent
    I tried all the above but did not work on BLU STUDIO 5.0 II
  19. vikas
    Tried a lot but I cant get a help from any of the above method plz help its intex aqua y2 ultra

    Is it because of Google account got banned
  20. Isha
    I have my samsung GT-S5630 I cant access my play store .so what should I do..a msg appear "Error retrieving information from server RH-01" in Google Play Store
  21. Danilo
    please help me !! there are 2 times to try this steps to how open may google playstore in my Android phone on Samsung S3 ?
  22. Jose Edwin Enerio
    Thank you. Mine was resolved.
  23. Biky Singh
    I have my samsung GT-S7582 I cant access my play store .so what should I do..a msg appear "Error retrieving information from server RH-01" in Google Play Store plz............
  24. Yashvir
    Huawei Y330 also i got this error, tried all that u mentioned above none work for me. I'll have to reinstall my ROM completely
  25. kenny
    Not working on my samsung s2 .... it once worked. I think those clowns that developed the playstore software need to get their act together. They also need to allow users to re-install apps - rather than have some stupid message that only says 'installed', but no feature or button to re-install.
  26. Lionel
    None worked, had to reset phone. Thanks for the methods though!
  27. Kenny
    Back again. I spent hours and hours trying all the different methods - about 6 times each, including forcing stop, clearing caches etc for playstore, google services framework, and download manager. As well as restarting phone, and ensuring that google services was running in the background. Also ensuring that google services framework and playstore apps were up to date. Also clearing dalvik cache. I carried out google syncing, and removing google account (and then adding back on); and updating google wallet credit card info, and whatever else that had been suggested on the internet forums - EXCEPT for factory reset.

    The only solution that worked is factory reset.

    The very interesting thing is - none of the other methods solved the issue. All web browsers and all other apps (sms, whatsapp, viber, wifi, ... etc etc) worked perfectly, while the ONLY issue was this crazy playstore server error. I reckon that google software writers need to get on this case, and provide a fix or patch so that users don't have to waste their time with 'factory reset'.

    Normally, I don't mind factory reset - provided software like Samsung Kies (or equivalent) is able to do a full backup (clone) of the system ---- this includes full operating system backup, settings, and apps - so that a user should be able to conveniently (and quickly) recover from software glitches. So, basically - provide software that allows full cloning (and full restoring).
  28. unholy7
    I had this error on MEmu, i tried all of this and it didn't work. I stumbled around the ROM's actual settings and discovered that it was set to emulate an iphone. I changed it to samsung, and boom. worked.
    1. undead7
      thanks Unholy7, you finally fixed my MEmu. Question now is WHY IS A ANDROID EMULATOR set to EMULATE an IPHONE? I find this really stupid. Its an Android Emulator. An iphone shouldn't even be in the options!
      1. undead7
        Spoke too soon.. still not working for me even if I change the Device to Samsung models.. I'm still getting RH-01 in Google Play... I thought MEmu was a well known emulator? I never had any issues with Blue Stacks.
  29. kakwezi
    Why woudnt respective software developers come up with the easiest way to get around this glitch for their market base?
    Its heart breaking and painful when you waste time and energy committing oneself to all instructions but have to find a technician in the end.
  30. Lin
    I updated my MIUI version and this error appeared. All the clear caches/data, force stop not working for me. I solved my problem by download a google installer then google service framework because I found out my google service framework was missing. Hope this can help some of you.
  31. Alfie
    Very much helping to recover back my google play apps, thank you so much!
  32. Pitaw
    Thanks thanks thanks!! Oppo f1s here..I just update my system, force stop google playstore, clear my data and boom! I got my playstore back..thanks for the tips..it works!!
  33. Matt Sugui
    Date and time...not worked. A puny tiny restart...not worked. Cache deletion...not worked. Email readding...too afraid to forget my password. Play Store...NEEDS TO BE DESTROYED!!! Fortunately I have a default Samsung Galaxy Apps store in my Samsung J1 (2016)...hope I can find COC...

  34. Blackhole12
    I hope this will help. Try to uninstall google play services by using purify app. Download apkpure app in browser and install google play services.
  35. Sarwan
    i need a new play store account
  36. S.Priyanka
    Not working.

    Quote: S.Priyanka
    Not working.

    Help is not working
  37. deepak
    error while reterving information from server rh-01
  38. sharunsas
    ..mother of all 'C'system..the admin conspiracy to global users..Y for yes N for no..

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..mother of all 'C'system..the admin conspiracy to global users..Y for yes N for no..
error while reterving information from server rh-01
my phone has stoped all the application when i switch it on it tells me unfortunately almost all the applications has stoped what can i do
thnk you so much
Not working.

Quote: S.Priyanka
Not working.

Help is not working